El.le.official is a luxury dress brand dedicated to creating elegant, high-quality dresses for various occasions. Each piece is meticulously designed with attention to detail and craftsmanship, ensuring you look and feel your best.
To place an order, simply browse our collection, select your desired dress, choose your size and any customization options, and add it to your cart. Follow the checkout process to complete your purchase.
Yes, we offer custom sizing to ensure the perfect fit. When ordering, you can provide your measurements, and our skilled tailors will customize the dress to your exact specifications.
Custom dresses typically take 2 weeks to tailor and ship. We recommend ordering well in advance of your event to ensure timely delivery.
We accept returns and exchanges on standard-size dresses within 14 days of purchase, provided the dress is in its original, unworn condition. Custom-sized and personalized dresses are non-refundable, as they are made to your specific measurements. For more details, please refer to our Return Policy.
Once your order is shipped, you will receive an email with tracking information. You can use this information to follow your package until it arrives.
If you receive a damaged or incorrect item, please contact our customer service team within 4 days of delivery. We will arrange for a replacement or a refund as quickly as possible.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
Each dress comes with specific care instructions to maintain its quality. Generally, we recommend dry cleaning for all our dresses. Please refer to the care label inside your dress for detailed instructions.
Yes, we offer international shipping. Shipping costs and delivery times vary based on your location. You will see these details at checkout.
Currently, we operate as an online boutique. However, we occasionally participate in pop-up shops and events where you can view and try on our dresses. Follow us on social media or sign up for our newsletter to stay updated on upcoming events.
You can reach our customer service team via email at info@elleofficial.com or through our contact form on the website. We are here to assist you with any inquiries or issues you may have.
Yes, we offer digital gift cards that can be used for any purchase on our website. You can purchase gift cards in various amounts, making it the perfect gift for any occasion.
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Our dresses come in a range of sizes from [XS to XL], and we also offer custom sizing for a tailored fit. Please refer to our size guide for more details and measurement instructions.