Shipping & Delivery Policy
PROCESSING TIME:
- Orders are processed within 1-3 business days. Custom orders may take longer, typically requiring 2-3 weeks for completion.
- You will receive a confirmation email once your order has been processed and shipped.
SHIPPING METHODS & RATES:
- Standard Shipping: Estimated delivery time is 5-10 business days.
- Express Shipping: Estimated delivery time is 2-5 business days.
- International Shipping: Delivery times vary based on the destination. Estimated delivery time is 7-21 business days.
Shipping costs are calculated at checkout based on your location and the chosen shipping method.
INTERNATIONAL SHIPPING:
- We ship to many countries worldwide. Shipping rates and delivery times will vary depending on your location.
- Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility and are typically collected by the shipping carrier upon delivery.
TRACKING ORDERS:
- Once your order has shipped, you will receive an email with tracking information. Use this to follow your package until it arrives.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and exchange policy below.
RETURN ELIGIBILITY:
- Items must be returned within 14 days of delivery.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Custom-sized and personalized dresses are non-refundable, as they are made to your specific measurements.
RETURN PROCESS:
- Contact our customer service team at info@elleofficial.com to initiate a return. Please provide your order number and the reason for return.
- Once your return is approved, you will receive instructions on how to send back your item.
REFUNDS:
- Once we receive and inspect your returned item, we will process your refund.
- Refunds will be issued to the original method of payment. It may take [5-10] business days for the refund to appear in your account.
- Shipping charges are non-refundable.
EXCHANGES:
- We accept exchanges for different sizes or colors of the same item. To initiate an exchange, follow the return process above and specify that you would like an exchange.
- If the item you wish to exchange is out of stock, we will offer you a refund or the option to exchange for a different item.
DAMAGED OR INCORRECT ITEMS:
- If you receive a damaged or incorrect item, please contact us within 4 days of delivery at info@elleofficial.com with your order number and a photo of the item.
- We will arrange for a replacement or a refund as quickly as possible.
RETURN SHIPPING:
- Customers are responsible for return shipping costs unless the item is incorrect or defective.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Additional Information
SALE ITEMS:
- Sale items are final sale and cannot be returned or exchanged.
NON-RETURNABLE ITEMS:
- Custom-sized dresses, personalized items, and gift cards are non-returnable.
CONTACT US:
- For any questions or concerns regarding our Shipping, Delivery, or Return policies, please contact us at info@elleofficial.com.